Application maintenance services that keep your software healthy

When you need software maintenance and support services

Software does not stay finished. Browsers, operating systems, app stores and the libraries your code depends on change every few months, and each change can break something that worked yesterday. Most companies call us for one of these reasons:

• The developer or agency that built the system has moved on, and nobody in-house knows the code.
• Dependencies and frameworks are several versions behind, and security warnings keep piling up.
• Users report errors, but nobody has time to reproduce them, fix them and release the fix.
• The app slows down as data grows, or the hosting bill keeps rising without a clear reason.
• Your product team wants small improvements, but each one waits behind larger projects.

If one of these sounds familiar, a maintenance agreement gives the work an owner and a rhythm, instead of a scramble every time something breaks. It also costs less over time: an update applied when it is released is a small task, while the same update left for two years often turns into a rewrite.

Taking over software another team built

A large part of our support work starts with code we did not write. Before we accept responsibility for it, we need to understand it, so every takeover follows the same path:

1. Code audit. We read the code, run it locally and review its structure, test coverage, dependencies and known vulnerabilities, then write down what we found in plain language.
2. Access and handover. We collect repositories, hosting accounts, domains, app store accounts and credentials, and confirm they are owned by you, not by a former supplier.
3. Documentation. We document how to build, deploy and restore the system, so the knowledge no longer lives in one person's head.
4. Stabilisation. We fix the urgent issues the audit found and set up monitoring and backups before any new feature work.
5. Steady maintenance. From there the work moves to a regular monthly plan.

If the audit shows the system is too old to maintain at a reasonable effort, we say so and explain the options, including our legacy application modernization service.

How our application maintenance works

Maintenance runs on a simple monthly cycle. At the start of the agreement we set the scope together: which systems are covered, how many hours a month are reserved, how issues are reported and how quickly each priority level gets a response. Those response times are agreed per contract, because a small company website and a payment platform need very different levels of cover.

Each month we apply security and dependency updates, review the monitoring alerts, fix the reported bugs in order of priority and use the remaining time for the small improvements on your list. Every change goes through code review and testing before release, with the help of our QA and testing services when the system needs automated tests. You receive a short report of what was done, what is planned and anything that needs a decision from you.

What you get from a maintenance agreement

Good maintenance leaves the system in better shape every month, not only patched. Under an agreement with us you receive:

• A written audit of the system's state at the start, with risks ranked by urgency
• Build, deployment and recovery documentation kept current as the system changes
• Monitoring and error tracking that alert us before most users notice a problem
• Backups that are tested by actually restoring them, not only scheduled
• A ticket log of every request, its priority, the fix and the release it went into
• A monthly report and a short call to agree the priorities for the next month

Your code, repositories and accounts stay in your name throughout. If you ever move the work to another team or in-house, the documentation and access are already in order.

What we maintain

We support the same kinds of software we build, which means we know where they usually break:

• Web applications, customer portals, admin dashboards and APIs
• Company websites and online stores built on a CMS
• iOS and Android apps, including the yearly operating system updates and app store requirements
• SaaS products and internal business software
• Fintech and fiscalization software for businesses in Albania
• Hosting and deployment on AWS, Azure and Google Cloud, together with our cloud migration and DevOps service

If your stack is unusual, tell us what it is. We review the code before we agree to maintain it, so you know where we stand from the start.

Support from a nearshore team in Albania

Our engineers work from Albania on Central European time. For a company in New York or Toronto, our afternoon is your morning: an issue you report when you start your day can be investigated the same day, and fixes can be released while your users are still active. We work in English, in writing and on calls, and keep the same people on your system so you are not explaining it to someone new each month.

So far we have delivered 32 projects for clients in the USA and 18 in Canada. If you need more than maintenance hours, for example several engineers working on your product full time, look at our dedicated development team service. For anything else, send us a message through the contact page and tell us about the system you want looked after.